Refund policy

At Cosmic Source, every piece of artwork is made to order specifically for you. Each order is carefully produced using premium materials and fulfilled through our trusted production network in the United States, Canada, or the United Kingdom, depending on the product and destination.

Because every item is custom-made, we generally do not accept returns or offer refunds for the following reasons:

  • Change of mind
  • Ordering the wrong size
  • Ordering the wrong color or style
  • Accidental purchases
  • Personal preference
  • Minor color variations caused by different screen settings

Please review all product details, dimensions, and images carefully before placing your order.

Damaged, Defective, or Incorrect Items

We stand behind the quality of every product we sell.

If your order arrives:

  • Damaged during shipping
  • Defective due to a manufacturing issue
  • Incorrectly printed
  • Different from the item you ordered

please contact us within 7 days of delivery.

To help us resolve your claim as quickly as possible, please include:

  • Your order number
  • Clear photos of the product
  • Photos of the packaging (if applicable)
  • A brief description of the issue

Replacement Policy

For approved claims, Cosmic Source provides a free replacement at no additional cost.

Since every product is custom-made, replacing the item is the most efficient solution and allows us to ensure you receive the artwork you originally ordered.

Refund Policy

Refunds are not offered as our standard resolution because each order is produced specifically for an individual customer.

A refund may be considered only in exceptional situations, including but not limited to:

  • A replacement cannot reasonably resolve the issue.
  • The product cannot be reproduced.
  • A refund is required under applicable consumer protection laws.

Any refund requests are reviewed individually by our support team.

Color Disclaimer

Actual colors may vary slightly due to differences in monitor settings, mobile devices, lighting conditions, and screen calibration.

Such variations are considered normal and are not regarded as product defects.

Size Responsibility

Customers are responsible for selecting the correct size before placing an order.

Please carefully review the dimensions provided on each product page.

We cannot offer refunds or replacements for orders placed in the wrong size unless the incorrect size was produced or shipped by us.

Order Changes & Cancellations

Our production process begins shortly after an order is placed.

If you need to change or cancel your order, please contact us immediately.

Once production has started, we cannot guarantee that changes or cancellations will be possible.

Lost Packages

If your package is lost during transit, please contact us.

We will work directly with the shipping carrier to investigate the shipment and determine the most appropriate solution, which may include a replacement when applicable.

Contact Us

If you have any questions regarding your order or this policy, please contact us:

Email: support@cosmicsourceco.com

We aim to respond to all inquiries within 24 business hours.